At PaperCraft Supplies, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund Policy outlines the conditions under which returns and refunds may be accepted.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is unused, undamaged, and in its original packaging.
  • The product is in resalable condition (no stains, marks, or signs of use).
  • Proof of purchase (order confirmation or receipt) is provided.
  • The request for return is made within a reasonable time after receiving the product.

2. Non-Returnable Items

Certain products are not eligible for return due to their nature, including:

  • Items that have been opened and used (e.g., adhesives, paints, or consumables).
  • Customized or special-order products.
  • Clearance or sale items (if specifically marked as non-returnable).

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Please contact us immediately at info@papercraftsupplies.store with your order details and clear photos of the item.
  • After verification, we will arrange a replacement, exchange, or refund depending on the situation.
  • In such cases, return shipping costs will be covered by us.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
  • If approved, the refund will be issued through your original payment method.
  • Processing times may vary depending on your bank or payment provider.

5. Exchanges

  • Exchanges may be offered for items that meet the return conditions.
  • If the requested item is not available, you may choose an alternative product or request a refund.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • Shipping costs are non-refundable except in cases where PaperCraft Supplies is at fault.

7. Customer Support

For all return or refund requests, please contact us at:

📧 Email: info@papercraftsupplies.store
📍 Address: 1st Floor, Al-Rehman Chamber, 79 East AKM Fazl-ul-Haq Rd, Block G, G 7, Pakistan

Our support team will guide you through the process and ensure a smooth resolution.